Overall, how satisfied were you with your overall golf experience at The Els Club?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
N/A
How likely would you be to recommend The Els Club to a friend or colleague?
Extremely likely 10
9
8
7
6
Neutral 5
4
3
2
1
Not at all likely 0
Based on your experience at this Troon Golf managed facility, how likely would you be to recommend other Troon Golf managed facilities to a friend or colleague?
Extremely likely 10
9
8
7
6
Neutral 5
4
3
2
1
Not at all likely 0
How did your overall golf experience at The Els Club compare to your expectations?
Much better than expected
Somewhat better than expected
About as expected
Somewhat worse than expected
Much worse than expected
Not applicable
How satisfied were you with each aspect of your golf experience on your most recent visit? Choose the "N/A" option, if none of the below apply.
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
N/A
Scheduling a tee time
Tee time confirmation
Bag drop
Check-in
Golf Shop
Starter
Overall Condition of the Course
Overall food and beverage
Overall value for the money
Overall Experience with The Els Club staff
How satisfied were you with each aspect of your golf experience on your most recent visit? Choose the "N/A" option, if none of the below apply.
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
N/A
Practice facilities
Playing Conditions
Greens
On-course advisor
Pace of play
How satisfied were you with each aspect of the golf shop during your most recent visit? Choose the "N/A" option, if none of the below apply.
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
N/A
Golf Shop Staff
Golf Shop Merchandise
How satisfied were you with the Food and Beverage Service during your most recent visit? Choose the "N/A" option, if none of the below apply.
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
N/A
Halfway House
Beverage Cart
Club House Restaurant
Cleanliness of facility
Food & Beverage Staff
Timely delivery of order
Quality of menu items
Value for the money
Did you experience any problems during your most recent visit to The Els Club?
Yes
No
If you answered yes, please describe the problem. Please be as specific as possible.
How satisfied were you with the manner in which your problem was resolved?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
N/A
Why did you choose to play at The Els Club?
Location
Reputation of this facility
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Reputation of Troon Golf
Personal Referral
Played this facility before
Troon membership or marketing program
Played other Troon Golf facility before
Other
Please describe if you selected 'Other'
Were you playing golf there...?
While on vacation
While on business
As a local casual player
Which option below best describes how many times you previously played at The Els Club?
This was my first visit
1-3 times
4-6 times
7-12 times
13-18 times
19-24 times
25-36 times
More than 36 times
Not sure
Are you a Troon Rewards member?
Yes
No
To become a Member of Troon Rewards simply inquire in the golf shop at any Troon Golf facility. Sign up on the spot and get started right away.
Please select your gender.
Male
Female
Which of the following best describes your age?
Under 18
18-34
35-49
50-64
65 or older
Prefer not to say
Please share with us anything else about your experiences at this Troon facility (include names if possible) or any recommendations you have.
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