Troon Rewards

Frequently Asked Questions

1) How do I acquire points?
2) Can I receive points for food and beverage?
3) I paid for my guest's round, why did I only get points for myself?
4) How can I receive points for a visit that did not get registered to my Troon Rewards account?
5) Do points expire?
6) What do the points go towards or what are the rewards?
7) How can I review my account?
9) How do the status levels work?
10) I lost my card. Can I order a new one?

Q: How do I acquire points?
To receive Troon Rewards points, you must present your Troon Rewards card at the time of check-in at the golf shop front counter in order to receive points for your own green fee and/or merchandise.

Q: Can I receive points for food and beverage?
Troon Rewards points may not be earned for purchases of food or beverages.

Q: I paid for my guest's round, why did I only get points for myself?
Troon Rewards is a program for individuals. As a member of Troon Rewards, you may earn points for your own green fees and/or merchandise (pre-tax) in the golf shop. Troon Rewards points may not be earned for purchases of food or beverages.

Q: How can I receive points for a visit that did not get registered to my Troon Rewards account?
If points are missing from your account, you may submit a copy of your receipt(s) by fax or by mail within 15 days of the original purchase date. Please allow up to 14 business days to process the request.

Troon Golf Australia
164 Grey Street
SOUTH BANK QLD 4101
[F] +61 7 3100 1819

Q: Do points expire?
Troon Rewards points do not expire.

Q: What do the points go towards or what are the rewards?

The following 2 rewards/benefits are mutually exclusive. Use of one will not detract from the others.
1) Receive a Troon Rewards Certificate for a free round of golf (restrictions apply) for every 500 points you earn
2) Earn a Status Level providing you with discounts of up to 20% off golf and/or merchandise in the golf shop

Q: How can I review my account?
Your Troon Rewards account and information is available only by logging into your account at www.troongolf.com.au.

Q: How do the status levels work?
Status levels are based on the number of Troon Rewards points accumulated within a calendar year. Once you have achieved a status level, you will receive the associated discount on your next purchase. You will retain your status level for the remainder of the calendar year in which it is achieved through the end of the next calendar year.

1000 points/year = Silver Level = 10% discount
2000 points/year = Gold Level = 15% discount
4000 points/year = Platinum Level = 20% discount

Q: I lost my card. Can I order a new one?
Please send an email to info@troongolf.com.au explaining your request. Please provide your full name and current mailing address.

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